About Thai Silk Scarf Company Australia
Last updated 3 September 2026.
Thai Silk Scarf Company sells handwoven Thai silk scarves, pashminas, shawls and cashmere wraps to customers across Australia. The cloth is woven in Thailand and the parcels are packed and sent from there directly, which is why our delivery window is 10 to 12 days rather than the two days a domestic warehouse would quote. We would rather say that here than on the returns page.
What we sell
Six ranges and a clearance shelf. Each range is one cloth at one size and one price, and the colour is the only thing that changes. There is no premium for a popular colour and no quality tier hidden inside a range.
Who we are
Thai Silk Scarf Company (thaisilkandscarf.com) is a division of BuyFactory Direct Pty Ltd, ABN 30 656 628 938. Our Australian administration address is Suite 307, Norwest Central, 12 Century Circuit, Norwest NSW 2153, Australia. That is a registered office rather than a shop or a showroom, and there is nothing to visit there.
Talking to us
Email scarfteam@customersupport.care. We answer during Australian business hours.
Frequently asked questions
Who are you?
Thai Silk Scarf Company Australia, a division of BuyFactory Direct Pty Ltd, ABN 30 656 628 938. Our Australian administration address is Suite 307, Norwest Central, 12 Century Circuit, Norwest NSW 2153.
Is there a shop I can visit?
No. The Norwest address is a registered office rather than a shop or a showroom, and there is nothing to see there. Everything is sold online.
Where are the scarves made?
They are woven in Thailand and packed and sent from there directly.
Why does delivery take 10 to 12 days?
Because the parcel comes from Thailand rather than an Australian warehouse. There is a 24 to 48 hour handling time before it ships, and every parcel is tracked and insured.
What do you sell?
Pashminas and patterned pashminas, Thai silk shawls, soft silk scarves, cashmere scarves and a men's range, plus an end-of-line clearance shelf.
Is every colour the same price?
Yes, within a range. Each range is one cloth at one size and one price, and the colour is the only thing that changes.
Do prices include GST?
Yes. Every price on this site is in Australian dollars and includes GST.
How much is delivery?
Free on orders of $50 or more. Below that it is $27.50.
Can I return something?
Yes, within 15 days on an unused item in its original packaging. Separately, the consumer guarantees under the Australian Consumer Law apply to everything we sell and nothing in our policy limits them.
How do I contact you?
Email scarfteam@customersupport.care. We answer during Australian business hours.