About Thai Silk Scarf Company
Thai silk scarves, pashminas, shawls and cashmere wraps, sent directly from Thailand and delivered across Australia.
Who we are
Thai Silk Scarf Company sells Thai silk scarves, pashminas, shawls and cashmere wraps to customers across Australia. The scarves are made in Thailand and the parcels are packed and sent from there directly, which is why our transit is up to 7 working days. We would rather say that here than on the returns page.
Thai Silk Scarf Company (thaisilkandscarf.com) is a division of BuyFactory Direct Pty Ltd, ABN 30 656 628 938. Our Australian administration address is Suite 307, Norwest Central, 12 Century Circuit, Norwest NSW 2153, Australia. That is a registered office rather than a shop or a showroom, and there is nothing to visit there.
What we sell
Six ranges and a clearance shelf. Each range is one cloth at one size and one price, and the colour is the only thing that changes. There is no premium for a popular colour and no quality tier hidden inside a range. Each product page names its fabric.
Delivery
Delivery within Australia is free on orders of $50 or more. Below that there is a flat $27.50 charge, shown in your cart before you pay. Orders are dispatched within 2 working days, then delivered within 7 working days by tracked courier. A tracking number is emailed when the parcel leaves, and you can follow it on Track Your Parcel. Our shipping page has the full detail. All prices include GST. You pay by card through Stripe, or by PayPal.
If something is not right
Your rights under the Australian Consumer Law apply in full to everything we sell. If an item arrives faulty, damaged or not as described, email us and we will put it right. No separate warranty is sold. If you change your mind, you can ask for a return within 15 days of delivery on an unused item in its original packaging; you pay the return postage. Our refunds and returns page explains how returns work.
How to reach us
Email scarfteam@customersupport.care. You can also use the form on our contact page. We answer during Australian business hours. Please include your order number if you have one.
Who is behind Thai Silk Scarf Company
Thai Silk Scarf Company is part of a family-owned group of online stores. Our CEO, Renoo Caruso, is a Christian preacher based in Phetchaburi, Thailand. Renoo leads a local church with a congregation of more than 200 people and shares daily Bible teaching in Thai through renoo.faith and a YouTube channel with over 1,600 videos.
That faith shapes how we trade. Clear prices, honest product details, and a real person answering your email. We would rather lose a sale than mislead a customer.
What we sell
Pashmina Scarves
Every pashmina on this page is the same cloth at the same size, 170 cm by 70 cm, and the same price. The colour is the only thing that changes. Each colour has its own page because people search for them that way, and the colour picker on the main listing sells the identical item.
Patterned Pashminas
These are the patterned pashminas rather than the plain ones, cut slightly longer at 178 cm.
Silk Shawls
Thai silk cut to shawl proportions, 172 cm by 54 cm. Narrower than a pashmina and lighter, which is what makes it the one that works over a dress rather than a coat.
Cashmere Scarves
Cashmere rather than pashmina or silk, at 172 cm by 65 cm. It is a warm cloth and the one that works as a scarf and a wrap equally well.
Silk Scarves
The smaller silk scarf at 120 cm by 50 cm: the one to tie at the neck or onto a bag rather than to wrap in. Eight colours, all the same cloth and the same price.
Men's Scarves
Cut longer and wider than the rest of the range at 200 cm by 80 cm, which is what makes it sit properly over a coat rather than bunching at the collar.
Clearance
End-of-line colours and weaves. These are not restocked when they sell through, so the range here changes and shrinks rather than being replenished.
Frequently asked questions
Who are you?
Thai Silk Scarf Company Australia, a division of BuyFactory Direct Pty Ltd, ABN 30 656 628 938. Our Australian administration address is Suite 307, Norwest Central, 12 Century Circuit, Norwest NSW 2153.
Is there a shop I can visit?
No. The Norwest address is a registered office rather than a shop or a showroom, and there is nothing to see there. Everything is sold online.
Where are the scarves made?
They are made in Thailand and packed and sent from there directly.
Why does delivery take up to 7 working days in transit?
Because the parcel comes from Thailand rather than an Australian warehouse. There is a 2 working day handling time before it ships, and every parcel is tracked.
What do you sell?
Pashminas and patterned pashminas, Thai silk shawls, soft silk scarves, cashmere scarves and a men's range, plus an end-of-line clearance shelf.
Is every colour the same price?
Yes, within a range. Each range is one cloth at one size and one price, and the colour is the only thing that changes.
Do prices include GST?
Yes. Every price on this site is in Australian dollars and includes GST.
How much is delivery?
Free on orders of $50 or more. Below that it is $27.50.
Can I return something?
Yes, within 15 days of delivery on an unused item in its original packaging. Separately, the consumer guarantees under the Australian Consumer Law apply to everything we sell and nothing in our policy limits them.
How do I contact you?
Email scarfteam@customersupport.care. We answer during Australian business hours.
Everything we promise is written down: